August 8, 2007

Consumer Affairs Department

Sallie Mae is a Nightmare

Woman of the Law has a really good rant about a customer service nightmare with Sallie Mae, her student load provider.

I'm hoping the links in this post will improve her search engine score for the phrase "nightmare with Sallie Mae". Or maybe I should link to it with the more traditional "Sallie Mae sucks," or my personal favorite, "Fucking Sallie Mae!"

In any case, I wish her luck in her efforts to smear a major corporation on the web. I'm sure they have it coming.

3 Comments

Sallie Mae is the absolute worst. I fought with them for months to try and get them to fix their many mistakes. They didn't even fix all of them.

I started a site dedicated to educating people on Sallie Mae's true motto: "Squeeze every penny out of students, then squeeze again."

There are many people out there who think that students who get into trouble with their student loans did it to themselves. That is NOT the case. Sallie Mae plays many games to get students into trouble, including mis-applying payments and then systematically doubling or tripling what students owe them as a result. Do you think Sallie Mae plays by the rules? Think again.

Christopher Zeman
Sallie Mae Beef
http://salliemaebeef.com

This is a copy of aemail I sent them regarding SOME of the errors they have made with me.
____________________________________________

Too bad there's no catagory of 'Complaint' for the subject.

I have never had to deal with such bull shit in my life. First of all, I am a 19 year old guy working two jobs to break even, and you are a multi-million dollar company. Seems like you should be airing on the understanding compassionate side. Not so. Over the past few months, you have made several idioc blunders, costing me both time and money, and I have been told by your so-called customer service representitives that there's nothing you can do. Its a interesting pattern of you fuck up -> I pick up the tab.

example 1
The other day, I spent an hour on the phone, and was transferred to eleven different people, several of whom I could not understand- resulting in my being late for work. Finally, after all that, was told there was no way I could be helped. What was the big super-complicated issue that eleven of your trained professionals couldn't resolve? Well, I was told over the phone the day before that there was an accumulated late fee of $40 on my account. However, I had not recieved any statement telling me what amount to send or when to send it by. (The reason I had called in the first place.) Therefore, I felt it was unfair that I should send you $40 for being late, when I didn't know when to send the initial payment by! After being transferred back and forth between departments, the 11th person I talked to finally said it was a "legitimate fee". Kiss ass.

example 2
On at least two occasions now, I have set up a "post- dated" payment, in order to avoid additional late fees on my account. Sounds like a very helpful convienent win-win solution. Except that either the moron who set it up did it wrong, or the idiot I talked to when I called to verify it was coming out couldn't read. Today I recieved a $62 overdraft fee from my bank, because of Sallie Mae fucking up. On April 3rd, I set up a post dated transaction, set to come out of my account on the 14th. When I called on the 14th to verify that it was coming out that day, the girl said "I don't see any payment set to come out today." At which point I had her withdraw the payment immediately as to not get fined. However. Evidently there HAD been a payment set to come out on the 14th, because one did, and then her 2nd payment came out of my account on the 16th overdrawing my account by about $380. What the hell is wrong with your phone operators.

If you had simply inconvienienced me, it would be one thing. But to waste my time AND cost me money AND make me late for work AND overdraw my account thus effecting my credit score, that just pisses me off more than you can imagine. I can't even begin to describe how eager I am to get a loan from another company to pay you off and never send you morons another penny of intrest on my loan. I will never recommend you to anybody.

Very poor customer service. Customer services representatives are very rude and unprofessional. I have, on numerous occasions, been given incorrect or inaccurate information. There reps are unprofessional and their demeanor is nonchalant. One of the customer reps hung up in my face (Gregg- in the Career Training Loan Collection Department) after I questioned their practices, and when I called him back he proceeded to tell me that he didnt have time to argue with me. I am usually transferred to several departments and no one can seem to help me. I have contacted this company to set up payment arrangements, and either the rep does not have valuable information to offer or I am told that the past due balance must be paid in full before they can offer any assistance. Customer Service with this company is terrible. Gregg is the rep that hung the phone up on me and flat out told me to be sure to contact the Better Business Bureau when I mentioned that I would. On my last call, when requesting to speak with a supervisor, Lucas Boehm, I was put on hold and the rep came back to the phone and told me that her department did not handle those kind of issues and once again directed me to another department. The department i was directed to was just as unhelpful as she. These companies should be held responsible for services that are not up to par but they get away with it everyday.

Leave a comment

About this Entry

This page contains a single entry by Mark Draughn published on August 8, 2007 8:33 AM.

Immigration Analogies was the previous entry in this blog.

New Skyline Photo is the next entry in this blog.

Find recent content on the main index or look in the archives to find all content.

Unless you request otherwise, we will assume all messages are for publication and attribution.

Red links are Not Safe For Work NSFW.

Mark

About Me

PGP key

Visit me on MySpace

Gary

Article Syndication

Find us on Facebook

Bloggy Goodness

Hit&Run
Cataloguing every inch of our daily slide down the slippery slope towards a more totalitarian state.
Reason
Free markets and free minds.
Virgina Postrel
Author, columnist, brings depth to the simplest subjects.
InstaPundit
Law professor, author, columnist, music engineer, the founding father of the blogosphere.
Marginal Revolution
Smart economists.
StrategyPage
News and commentary on all things military.
Google Blogoscoped
Smart writing about search technology.
Majikthise
Your basic working philosopher.
The Agitator
Radley Balko, libertarian at large.
Nobody's Business
Pro-Liberty. Anti-Nannies.
A Stitch in Haste
Lawyer & investment banker and part-time pop scholar.

War on Drugs

StoptheDrugWar.org
Taking the drug war debate to the blogosphere
Vice Squad
Vice, in all its forms. [review]
DrugWar Rant
More reasons every week for hating the War on Drugs.
DUI Blog
The road to hell is paved with good intentions and patrolled by Mothers Against Drunk Driving.
Last One Speaks
Injustice in the war on drugs.
The D'Alliance
The Drug Policy Alliance blog.
Vigil for Lost Promise
A counterweight to the DEA's exploitive site.

Chicagoland

BlogNetNews.com/Illinois
The Illinois blogosphere's front page.
Leslie's Omnibus
I have no idea what this blog is about.
Marathon Pundit
John Ruberry runs, drives, and blogs.
The So-Called "Austin Mayor" Blog
Just a tad to the left of my usual tastes, but always very interesting.

Blawgs

Indefensible
David Feige, creator of Raising the Bar and former public defender.
a Public Defender
Rants, explanations, and complaints from a public defender.
Simple Justice
Rants, explanations, and complaints from a private lawyer.
Defending People
The art and science of criminal defense trial lawyering
26th St. Bar Association
Chicago criminal defense.
ECILCrime
East Central Illinois criminal defense.
Austin Criminal Defense Lawyer
A decent blawg despite the SEO-friendly name.
Underdog Blog
Criminal defense, politics, and God only knows what else.
CrimLaw
A big, goofy, ballcap-wearing prosecutor who even likes dogs. [review]
Blonde Justice
Funny stories about criminal defense.
Crime & Federalism
Legal analysis and bitching about federalism issues. [review]
Seeking Justice
Tom McKenna, Virginia prosecutor on a mission from God.
Woman of the Law
Defendin', datin', drinkin'.
Prosecutor Post-Script
Sarena Straus, author and former Bronx D.A.
The Volokh Conspiracy
Smart legal experts.
Iowa Champion
Iowa criminal defense
The Legal Satyricon
Entertainment and First Amendment Law

Media

Eric Zorn
Real blogging at the Chicago Tribune, with real blogging software.
Miss Manners
A marvelous writer and deeper than you think.

Photography

iN-PUBLiC.com
Very cool modern street photography.
Digital Photography Review
Detailed reviews of digital cameras and vicious forum debates too.
Ken Rockwell
Strong opinions about photography.
Dan Heller
Photographs and the business of photography.
Bert P. Krages II
Photography and the law.

Resources

Institute for Justice
A merry band of libertarian litigators.
Bird Flu Breaking News
A bird flu news and blog aggregator.
EFF: Bloggers
The Electronic Frontier Foundation's page for bloggers.
Citizen ICAM
Map of recent criminal activity in Chicago. [review]
CIA World Factbook
A brief summary about every nation.
Wikipedia
The mostly-useful encyclopedia of everything.
Current Impact Risks
It has to happen some day.

Credits

Copyright  ©  2002-2007 Mark Draughn. All rights reserved.

Site developed by
Draughn Software Corporation

Powered by Movable Type 4.21-en
Version 4.21-en

Downtown Host

Social networking tags courtesy of the Sociotags for Movable Type plugin by Ole Wolf.

Chicago lakefront image by Ken Gibson.

Admin

Valid XHTML 1.0 Transitional

Valid CSS

ICRA

Statistics

Adorama
Adorama