Sallie Mae is the absolute worst. I fought with them for months to try and get them to fix their many mistakes. They didn't even fix all of them.

I started a site dedicated to educating people on Sallie Mae's true motto: "Squeeze every penny out of students, then squeeze again."

There are many people out there who think that students who get into trouble with their student loans did it to themselves. That is NOT the case. Sallie Mae plays many games to get students into trouble, including mis-applying payments and then systematically doubling or tripling what students owe them as a result. Do you think Sallie Mae plays by the rules? Think again.

Christopher Zeman
Sallie Mae Beef
http://salliemaebeef.com

This is a copy of aemail I sent them regarding SOME of the errors they have made with me.
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Too bad there's no catagory of 'Complaint' for the subject.

I have never had to deal with such bull shit in my life. First of all, I am a 19 year old guy working two jobs to break even, and you are a multi-million dollar company. Seems like you should be airing on the understanding compassionate side. Not so. Over the past few months, you have made several idioc blunders, costing me both time and money, and I have been told by your so-called customer service representitives that there's nothing you can do. Its a interesting pattern of you fuck up -> I pick up the tab.

example 1
The other day, I spent an hour on the phone, and was transferred to eleven different people, several of whom I could not understand- resulting in my being late for work. Finally, after all that, was told there was no way I could be helped. What was the big super-complicated issue that eleven of your trained professionals couldn't resolve? Well, I was told over the phone the day before that there was an accumulated late fee of $40 on my account. However, I had not recieved any statement telling me what amount to send or when to send it by. (The reason I had called in the first place.) Therefore, I felt it was unfair that I should send you $40 for being late, when I didn't know when to send the initial payment by! After being transferred back and forth between departments, the 11th person I talked to finally said it was a "legitimate fee". Kiss ass.

example 2
On at least two occasions now, I have set up a "post- dated" payment, in order to avoid additional late fees on my account. Sounds like a very helpful convienent win-win solution. Except that either the moron who set it up did it wrong, or the idiot I talked to when I called to verify it was coming out couldn't read. Today I recieved a $62 overdraft fee from my bank, because of Sallie Mae fucking up. On April 3rd, I set up a post dated transaction, set to come out of my account on the 14th. When I called on the 14th to verify that it was coming out that day, the girl said "I don't see any payment set to come out today." At which point I had her withdraw the payment immediately as to not get fined. However. Evidently there HAD been a payment set to come out on the 14th, because one did, and then her 2nd payment came out of my account on the 16th overdrawing my account by about $380. What the hell is wrong with your phone operators.

If you had simply inconvienienced me, it would be one thing. But to waste my time AND cost me money AND make me late for work AND overdraw my account thus effecting my credit score, that just pisses me off more than you can imagine. I can't even begin to describe how eager I am to get a loan from another company to pay you off and never send you morons another penny of intrest on my loan. I will never recommend you to anybody.

Very poor customer service. Customer services representatives are very rude and unprofessional. I have, on numerous occasions, been given incorrect or inaccurate information. There reps are unprofessional and their demeanor is nonchalant. One of the customer reps hung up in my face (Gregg- in the Career Training Loan Collection Department) after I questioned their practices, and when I called him back he proceeded to tell me that he didnt have time to argue with me. I am usually transferred to several departments and no one can seem to help me. I have contacted this company to set up payment arrangements, and either the rep does not have valuable information to offer or I am told that the past due balance must be paid in full before they can offer any assistance. Customer Service with this company is terrible. Gregg is the rep that hung the phone up on me and flat out told me to be sure to contact the Better Business Bureau when I mentioned that I would. On my last call, when requesting to speak with a supervisor, Lucas Boehm, I was put on hold and the rep came back to the phone and told me that her department did not handle those kind of issues and once again directed me to another department. The department i was directed to was just as unhelpful as she. These companies should be held responsible for services that are not up to par but they get away with it everyday.